Privacy Policy

1. Overview

This Privacy Policy applies to the website on which it is displayed and to the related online store, customer-account and support services (together, the “Site”). It does not depend on a particular domain name and will continue to apply if the Site moves to a new domain.

The controller responsible for the personal information described in this Policy is Nanjing Hanxin Pharmaceutical Technology Co., Ltd., operating the Newt brand (“Newt,” “we,” “us” or “our”). Our contact details appear at the end of this Policy.

By using the Site, you acknowledge the practices described below. Where consent is required by law—for example, for certain cookies or marketing communications—we will request it separately.

2. Information we collect

We collect information you provide directly, information created through your transactions, and limited technical information generated when you use the Site.

Please do not send health information, medical records, government identification or other sensitive personal information unless we specifically request it for a lawful and necessary purpose.

3. How and why we use information

• Provide the Site, maintain accounts, carts and saved preferences, and authenticate users.
• Review, confirm, process, invoice, fulfill and support orders and quotation requests.
• Communicate about products, specifications, documents, payments, shipping, customs and customer-service matters.
• Administer membership levels, discounts, promotional offers and account benefits.
• Operate live chat and respond to product, COA, OEM, wholesale and other inquiries.
• Secure the Site, detect fraud or misuse, maintain logs, troubleshoot problems and enforce our terms.
• Comply with accounting, tax, sanctions, export, customs, recordkeeping and other legal obligations.
• Improve the Site and understand aggregate usage, where permitted by law.
• Send marketing communications when you have requested them or when otherwise permitted by law. You may unsubscribe at any time.

Legal bases

Where applicable law requires a legal basis, we rely on performance of a contract or steps requested before a contract; compliance with legal obligations; our legitimate interests in operating, securing and improving our business; and consent where required. You may withdraw consent at any time, without affecting processing already carried out lawfully.

4. Cookies and similar technologies

The Site may use cookies, local storage and similar technologies to keep the store and account features working, remember preferences, preserve cart contents, support live chat, prevent abuse and understand Site performance.

Essential technologies are used because the Site cannot function properly without them. Preference, analytics or marketing technologies are used only where enabled and, when required, after your consent. You can adjust browser settings to block or delete cookies, but some account, cart, checkout or support features may no longer work correctly.

5. Payments and service providers

Payment methods made available at checkout may include PayPal invoice services, cryptocurrency payment through Plisio, or other processors that we enable later. When you select a provider, that provider processes information under its own terms and privacy policy. We receive the information needed to confirm or reconcile the transaction, such as payment status, amount and transaction reference, but we do not generally receive your complete card, wallet or account credentials.

We also use service providers to operate the Site and business, including WordPress and WooCommerce technology, website hosting and security, email, logistics, document storage, analytics where enabled, and SaleSmartly for online customer support. These providers may process information only to deliver their services to us or as otherwise described in their own privacy terms.

Third-party services may set their own cookies or collect information directly when you interact with them. Review the relevant provider’s privacy policy before submitting payment or other personal information.

6. Sharing, disclosures and international transfers

We may disclose personal information to:

• service providers that support hosting, security, communications, payments, accounting, analytics, customer support and fulfillment;
• carriers, logistics partners, customs brokers and authorities when needed to deliver an order;
• professional advisers, insurers, auditors and financial institutions;
• regulators, courts, law enforcement or other parties when disclosure is required by law or reasonably necessary to protect rights, safety and security; and
• a buyer, investor or successor in connection with a proposed or completed merger, financing, reorganization or sale of all or part of our business.

We do not sell personal information for money. Some jurisdictions define “sale,” “sharing” or targeted advertising more broadly. If we enable technology that is subject to such rules, we will provide the notices and opt-out controls required by applicable law.

Newt and its providers may process information in countries other than your own. Where required, we use appropriate contractual or other safeguards for international transfers. Privacy and data-protection laws in those countries may differ from the laws where you live.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to maintain your account, complete transactions, provide support, meet tax and recordkeeping requirements, resolve disputes, prevent fraud and enforce agreements. Retention periods vary by record type and applicable law. Information may be anonymized and retained in a form that no longer identifies you.

We use reasonable administrative, technical and organizational measures designed to protect personal information. No website, transmission method or storage system is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your account password and notifying us if you suspect unauthorized access.

8. Your rights and choices

Depending on where you live, you may have the right to request access to personal information, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about certain disclosures. You may also have the right to opt out of targeted advertising, sale or sharing as those terms are defined by local law, and to appeal a decision regarding a privacy request.

You can update certain account details through your customer account, unsubscribe through the link in a marketing email, and manage cookies through available consent controls or browser settings. To submit another request, email us using the address below. We may need to verify your identity and may retain information when required by law or for legitimate business purposes. We will not discriminate against you for exercising an applicable privacy right.

Children’s privacy

The Site is intended for business and qualified research customers and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

Changes to this Policy

We may update this Policy to reflect changes to the Site, service providers, business practices or legal requirements. The “Last updated” date shows when this version took effect. Material changes may also be communicated through the Site or by another appropriate method.